At TROLIVER, we are dedicated to delivering a smooth and hassle-free shipping experience. This policy outlines our shipping process, estimated delivery times, costs, and other essential details regarding the shipment of our premium trolley bag covers.
1. Shipping Coverage
We proudly ship across India and to various international locations. No matter where you are, we aim to ensure your order reaches you in perfect condition.
2. Order Processing Time
Orders are typically processed within 1-2 business days after successful payment confirmation. Please note that we do not process or dispatch orders on weekends or public holidays. Once your order has been processed, you will receive an email confirmation with shipping details.
3. Shipping Methods & Estimated Delivery
We offer the following shipping options:
-
Standard Domestic Shipping: Estimated delivery within 5-7 business days.
-
International Shipping: Delivery times vary based on the destination and carrier but typically range from 7-15 business days.
Delivery times are approximate and may be affected by unforeseen circumstances such as carrier delays, holidays, or weather conditions.
4. Shipping Charges
Shipping costs are calculated based on the product’s weight, dimensions, and shipping destination. Charges will be displayed at checkout before completing your purchase.
-
Domestic Shipping: Starts from ₹100 and may vary depending on location.
-
International Shipping: Costs are calculated at checkout based on destination-specific carrier rates.
We occasionally run free shipping promotions, which will be announced on our website during eligible periods.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress through the carrier’s tracking system.
6. Shipping Delays
While we strive to meet delivery timelines, unforeseen circumstances such as customs delays, natural disasters, or logistical issues may affect delivery schedules. If there is a significant delay in your order, we will notify you via email or phone.
7. International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply. These charges are the buyer’s responsibility and vary depending on the destination country. Please check your local import regulations before placing an order. TROLIVER is not responsible for customs-related delays.
8. Address Changes
If you need to modify your shipping address after placing an order, please contact us immediately at troliver.business@gmail.com or call +91 9913727644. Once an order has been shipped, address changes cannot be accommodated.
9. Lost or Missing Packages
If your package is delayed beyond the estimated delivery date or marked as delivered but not received, please contact us within 48 hours at troliver.business@gmail.com or +91 9913727644. We will coordinate with the shipping carrier to investigate and resolve the issue.
10. Return to Sender Policy
If a package is returned to us due to an incorrect shipping address, failed delivery attempts, or refusal to accept the package, we will notify you. Additional charges may apply for re-shipping the package.
11. Contact Us
For any shipping-related concerns or inquiries, feel free to reach out to us:
📧 Email: troliver.business@gmail.com
📞 Phone: +91 9913727644
📍 Address: 33, Kavita Row House, Surat, Gujarat – 395006
